FAQ

Q: How can I contact NexusPaw?

We're here to help! You can reach us anytime via our Chat or Contact page on the website, and we'll get back to you within 24 hours on business days. You can also email us directly at info@nexus-paw.com. For faster responses, include your order number if your question is about an existing purchase.

Q: How long does delivery take, and do you ship internationally?

Yes, NexusPaw ships worldwide! Once you place your order, it is processed within 1–3 business days. Standard international delivery takes 7–14 business days, depending on your country. 

Q: What payment methods do you accept?

NexusPaw accepts all major payment methods available through Shopify Payments, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. All transactions are processed through compliant checkout — the highest level of payment security available. Your card details are never stored on our servers.